Free tracked shipping, fast dispatch and a 30-day money-back guarantee on every order.
Free tracked shipping on every order. Orders are processed within 2–3 business days and typically arrive in 5–9 business days. You'll receive a tracking link by email as soon as your order is dispatched.
We currently ship to the United States, United Kingdom, Canada and Australia. More regions are coming soon.
We send every order to our fulfilment partner within one business day. They then pick, pack and dispatch it, which usually takes a further 1–2 business days — so expect your tracking link 2–3 business days after you order. Orders placed on weekends or public holidays start processing on the next business day.
Once your order ships, you'll get an email with a tracking number. If your tracking hasn't updated within 3 business days, email support@pourano.com and we'll sort it out.
We want you to feel genuinely good about trying Pourano. If you're not happy for any reason, you're covered by our 30-Day Money-Back Guarantee.
If your order arrives damaged, leaking or incorrect, contact us within 14 days with a photo and your order number, and we'll send a replacement or refund right away — no return shipping needed.
Nomad is covered for two years against manufacturing defects. Email support@pourano.com with your order number and a short description — a photo or short video helps — and we'll send a replacement unit.
Questions about an order? Email support@pourano.com and a real human will get back to you, usually within one business day.